At Nutri Station, your satisfaction is our priority. We aim to provide you with authentic, high-quality protein supplements and health products. If for any reason you are not satisfied with your purchase, please review our return and refund policy below:
1. Returns & Eligibility
- Products can be returned within 7 days of delivery.
- To be eligible for a return, the item must be:
- Unopened, unused, and in the same condition as received.
- In its original packaging with all seals, labels, and accessories intact.
- Video of unboxing the product should be necessary
- Opened, used, or tampered products cannot be returned for safety and hygiene reasons.
2. Non-Returnable Items
- Products with broken seals or damaged packaging.
- Items purchased during special promotions, clearance sales, or discounts.
- Free gifts or promotional items.
3. Return Process
- Contact our customer support at [7984323085] within 7 days of delivery.
- Provide your order number, product details, and reason for return.
- Once approved, we will share the return shipping address.
- Customers are responsible for return shipping costs, unless the product was received damaged or incorrect.
4. Refunds
- Once the returned product is received and inspected, we will notify you.
- If approved, refunds will be processed to your original payment method within 5–7 business days.
- Shipping charges are non-refundable.
5. Damaged or Incorrect Products
- If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery.
- We will arrange for a replacement or full refund, including shipping costs.
6. Exchange Policy
- Exchanges are only allowed if the product is defective or incorrect.
- Exchanges must follow the same process as returns.
7. Contact Us
For any queries regarding returns and refunds, reach us at:
📧 nutristation2019@gmail.com
📞7984323085